客户服务中心是计算机电话集成技术的重要应用领域，是企业处理与客户关系的重要方式。
Call Center is an important application field of the Computer Telephony Integration technology. It is an important way of an enterprise to manage relations with its customers.
呼叫中心是一种典型的计算机与电话语音的集成技术(CTI)，通过在公共通信网络上集成语音、视频和数据，使信息能够高效快速地传递。
Call Center is a typical CTI (Computer Telecommunication Integration) technology integrating voice, video and data, aiming at fast and efficiently transmission over the public communication network.
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