开场白 (opening the call) 找出客户个人偏好，进而投其所好了解客户需求 (investigating need) o..
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短语
了解客户需求
Understand customer needs
;
investigating need
;
Clarifying a Client's Requirements
了解客户需求的目的
Understand Customer Needs
了解客户的其他需求
Acknowledging Other Requests
了解客户的需求与情
lIdentifying issues affecting clients