在众多研究中，补救服务公平性与行为意向的关系探讨成为一个热门话题。

Among all the research, the study on the relationship between perceived justice with service recovery and customer behavior intention is the hot topics.

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本研究在已有文献的基础构建了补救服务公平性、二次满意和行为意向的关系模型。

After the interviews with interrelated documents, the research model is constructed with perceived justice with service recovery, customer's recovery satisfaction and behavior intention.

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即使是合同上已经规定了服务故障时候的补救措施，您还是可以与对方重新谈判以获得更有利的条款。

Even if the contract specifies some type of remediation for service failure, you can apply leverage to negotiate better terms.

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