...个必备的行为特质：目标一致（purpose)、灌能使之发挥潜力(empowerment)、良好的工作关系与沟通(relationship and communication)、弹性(flexibility)、追求最高生产力(optimal productivity)、肯定与赞赏(recognition and appreciation)、高昂的士气(morale)。
Communication: Acting as liaisonwithcustomers regarding releases, orders, shippinginformation, andto maintain a goodworkingrelationship with these contacts.