IT必须包括正确的过程和工件，并寻求正确的指导或培训，以产生管理、客户和最终用户正在寻找的结果。

IT must embrace the right process and tools, and seek the right guidance or training to produce the results that management, customers, and end-users are seeking.

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包括政策和过程、前台客户服务、员工培训、市场营销、系统和信息管理。

This includes policies and processes, front-of-house customer service, employee training, marketing, systems and information management.

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作为管理咨询师，Richard指导和培训客户采用并实施敏捷方法和Scrum。

As a management consultant, Richard has coached and mentored clients on the adoption and implementation of Agile and Scrum.

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