...信息 HIP MANAGEMENT SYSTEM BASED ON WEB2.0 提出了基于WEB2.0的客户中心关系管理(CUSTOMER-CENTERED RELATIONSHIP MANAGEMENT, CCRM)系统的构想,并构建了CCRM的体系架构,分析了CCRM系统的主要功能模块.
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客户关系管理是一个专门管理企业前台的软件，其概念的基本思想是“以客户为中心”。
The CRM (customer Relationship Management) is an application system for managing customer, and the main conception is to view customer as center.
客户关系管理(CRM)是以客户为中心，旨在改善企业与客户关系的新型营销管理模式，品牌价值被作为客户关系管理的最高目标。
Customer relation Management (CRM) is a customer-centered marketing model designed to improve the relationship between businesses and customers with brand value as its ultimate end.
企业的销售策略从传统的“以产品为中心”逐步向“以客户为中心”转移，为此，许多国内外公司开始提出和实施客户关系管理方案，以适应市场的不断变幻。
The sell strategy of enterprises has transferred from traditional product-centered to client-centered, many company in and abroad become bring and implement CRM project to adapt the variety of market.
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