电子邮件是在线参考咨询服务中广泛采用的工具，但垃圾邮件的泛滥严重干扰了咨询工作的正常进行，如何应用反垃圾邮件技术成为重要课题。
The E-mail is an adoptive tool in the on-line reference service, but the flooding of spam serious interference that work, how to apply the anti-spam technique becomes important problem.
济南市图书馆的数字参考咨询服务经历了从电子邮件、网络表单到加入广东省立中山图书馆联合参考咨询服务网的服务方式。
The DRS mode of Jinan Library has experienced email, network form, and participation into the Collaborative Digital Reference Services Network of Sun Yat-sen Library of Guangdong Province.
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