本论文采用实证研究的方法，探讨科技准备对电子服务质量的作用。
The paper employs empirical study to discuss the association between TR and e-SQ.
国内外关于电子服务质量理论的研究已经有了一系列的研究成果，但主要针对零售网站和商业网站。
At Home and abroad, the theory research of electronic service quality has had a series of research results, but mainly for retail and commercial websites.
因特网电子商务帮助用户在销售前后及期间获取信息能改善顾客服务质量。
Customer service can be enhanced using Internet electronic commerce by helping customer to access information before, during and after the sale.
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