本文从需求分析、总体架构、CTI平台、软件设计等几方面介绍了镇江电信客户服务中心系统的设计方案。

This paper introduces the design of Zhenjiang telecom custom service center system, such as user requirement analysis, general specification, CTI platform and software design.

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并要求有很好的效率。本文详细阐述了电信前台收费系统在软件设计上的思路和具体实现，阐明了前台收费系统在整个电信计费系统中的重要性。

The paper states the software design idea and implementation of telecom counter charge system, illustrates the importance of counter charge system in the whole telecom fee processing system.

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