提出将顾客满意度指数评测方法用于图书馆用户满意度评价工作的思路；
This paper suggests that we should use the method of measuring the customer satisfaction index to evaluate the user satisfaction in the library.
首先构建了物流信息系统用户满意度评价的指标体系，然后建立了基于AHP的用户满意度模糊综合评价模型，最后通过案例分析了模型的应用方法，同时案例表明了方法的有效性。
The paper establishes the assessment index system for user satisfaction of logistics information system and a fuzzy-AHP model. Finally, it gives out a case to show how to apply the model.
公路服务用户满意度模型是评价公路服务质量、提高公路服务水平的重要工具。
Customer satisfaction model of highway service is a very important tool to evaluate and improve service quality of highway sector.
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