...2002) [21] 指出客户知识包括三种类型:关于客户的知识(Knowledge about customers)、 来自客户的知识(Knowledge from customers)和客户需要的知识(Knowledge for customers)。
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我学到的很多来自于移情思维，这种能力让我在一开始琢磨产品时，能忘掉已知的知识，而代之象客户那样去思考。
A lot of what I've learned has come from empathy, an ability to forget what I know and think instead like a customer, seeing a product for the first time.
广义的客户来自不同的知识领域，设计师凭借专业的知识背景，从不同的角度与客户进行协同设计。
Customers are from different knowledge fields, so designers should carry out collaborative design with customers based on the professional knowledge background.
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