提出了一种基于用户期望的服务质量评价方法。
This paper proposes a quality rating method for Web services, which is driven by user's QoS expectation.
方法：运用SERVQUAL服务质量评价方法。
ME_ THODS: SERVQUAL service quality evaluation method was adopted.
本文以灰色模糊理论为基础，建立数学模型，结合SERVQUAL评价指标，得出一种新的服务质量评价方法。
This article based on the grey fuzzy theory, builds mathematic model, combines SERVAUAL evaluation index and educes a new method to evaluate the service quality.
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