肯德基、麦当劳和必胜客等连锁店正在制定新的客户服务标准，采用严格的员工培训和持续监控，以确保一线员工的友好服务态度。

Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff.

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BusinessSpace 内的服务监控小部件为 SCA 模块调用和公开的服务度量响应时间和请求吞吐量。

The Service monitoring widget within BusinessSpace measures the response time and request throughput for services invoked by and exposed by an SCA module.

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这个系列的以后的部分，将会讨论在Web服务向导，Web服务测试和监控工具，以及常用Web服务代码产生问题中的技巧与诀窍。

Future parts of this series will discuss tips and tricks in the Web services wizard, Web services testing and monitoring tools, and common Web services code generation issues.

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