服务性企业经常面临如何最好的向顾客传递无形的服务质量上的困扰。
Service firms often are confronted with the problem of how to communicate the intangible qualities.
服务是图书馆的主要使命，图书馆服务具有无形性、同时性和双重性。
Service is the main mission of the library with the intangible, simultaneous and dual nature.
图书馆服务的公益性和无形性决定了其用户满意度不同于市场领域的独特性。
Because the welfare and intangible of library service, library customer satisfaction has some characteristics different from that in the market sector.
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