方法结合病人就医、治疗过程的实际情况，实施有形展示策略，将门诊病人就医过程和规范的临床护理行为制定成流程图。

Method Our hospital combined the process of being hospitalized with standard nursing regulation into several flow charts, so that can exhibit to patients and nursing by a visual means.

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有形展示与服务过程策略是服务营销组合策略的重要组成部分。

Physical evidence strategy and process strategy are parts of service marketing mix strategy.

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