至少要会用当地语言说“您好”和“我可以拍照吗”——仅仅是为了显示你是有诚意的。

Learn at least how to say "hello" and "May I make a photograph" in the local language-just showing that you've made a little effort helps.

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如果抱怨的客户明确表示了怎么样可以让他满意，那就在你的权利范围之内想尽一切方法满足他。这也显示了你解决问题的诚意。

If the disgruntled customer has made it clear what will satisfy him, then do everything within your power to accommodate.

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