政策与流程大负面影响常常容易被低估，因为它们被设计出来通常是为了提升绩效的。
It is even easier to underestimate the negative impact of policies and procedures because they are designed specifically to improve performance.
本章的目的是为设计、理解、执行人力资源政策、制度与业务流程提供理论基石。
Its goal is to provide theory basis for designing, understanding, executing HRM policy, HRM rules and procedures.
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