谓业务过程即是指完成任务所需要的工作、程序和规则，但组织的业务过程并不总是合理的，需要对其进行改进。持续过程改进（Continuous Process Improvement，CPI）是连续地监控业务过程，对降低成本和增加效益方面虽微小但可度量的业务过程进行改进。持续过程改进需要仔细
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很多早期与ISO9001有关的问题在2000修订版中已有论述，该修订版更加注重客户和持续过程改进。
Many of the earlier problems experiencedwith ISO9001 have been addressed in the 2000 revision, which now places greateremphasis on customer focus and continuous process improvement.
一些人会争论说，持续的过程改进的真正诱因贯穿客观的商业度量的科学。
Some would argue that the true motivation for sustaining process improvements is through the science of objective business measurement.
持续改进业务过程——SOA允许清晰地表示流程流，这些流程流通过在特定业务服务中使用的组件的顺序来标识。
Continuous business process improvement — a SOA allows a clear representation of process flows identified by the order of the components used in a particular business service.
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