用标出异常的方法，为那些有助于持续改善业务流程和管理企业的关键用户提供警报，这些异常在此后可被收集起来，以找到解决的办法。
Provide alerts to key users that facilitate the continuous improvement of business processes and assist in managing the enterprise by noting exceptions that can then be summoned for resolution.
知识管理作为一项持续的管理过程，涵盖了业务流程、软件技术系统和企业文化，是一项复杂的系统工程。
As a continual process of management, knowledge management covers the business process, software technique system and corporate culture. It's a complicated system engineering.
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