如果客户对品牌的忠诚确实已经成为过去的事，那么他们为什么改变心意？我的意思是，是什么原因导致他们和自己喜欢的品牌挥手告别？或者这种情绪是随著时间的推移与日俱增的？

And if customer fidelity is indeed a thing of the past, why the change of heart? I mean, what caused the separation of consumers from their favorite brands, or did they just grow apart over time?

youdao