如果还没有诉诸该程序，授权官员应建议投诉人充分利用现有的此类程序。
If such a procedure has not been explored, the authorized officer should suggest that the complainant take advantage of any such procedures available.
他们不会被反对派劝阻，他们接受投诉并把它们当作改进工作的建设性批评和建议。
They are not dissuaded by opposition, they can take complaints and view them as constructive criticism or Suggestions for improvement.
困难的部分在后面：即让用户采用新的语言，以及处理不可避免的投诉和改进建议。
The hard part comes later: getting users to adopt your new language, and dealing with the inevitable complaints and suggestions for improvement.
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