...力的成员，这是团队领导者最大的挑战，DDI台湾分公司执行总经理刘伟师也指出，建立一个成功的团队（Building A Successful Team）是团队领导者的核心职能。 他进一步指出，为达到这项职能，领导者应该做到下5件事：1.
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本文介绍了一个成功的团队的构成，以及我们如何建立这样一个团队。
This article describes the components of a successful team and how we built such a team.
学习如何运用对每一个个体的内在的需要和要求的了解，来建立团队，开发呼叫中心的企业文化促使成功。
Learn how to use the knowledge of each individual's inborn wants and needs and build teams that will develop the culture for success in the Contact Center.
他们建立起一个团队，而鼓励和对彼此的信任则是取得成功的必要工具。
They are building a team and encouragement and belief in one another is instrumental in the success of their business.
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