... 十一、呼入量指标（volume indicator） 十二、客服代表利用率指标（CSR utilization indicator） 十三、平均处理时间指标（AHT indicator） ...
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NT PerfMon实用工具对这一指标的定义如下：“% Total Processor time指系统上所有处理器执行非空闲线程的平均时间百分比。”
The nt PerfMon utility defines this metric as follows, "the % Total processor time is the average percentage of time that all the processors on the system are busy executing non-idle threads."
平均故障间隔时间(MTBF)作为产品的可靠性指标，因其表述问题直观、数学处理简单，而得到了广泛地应用。
As the production reliability criteria MTBF is used widely, which narrates problems directly and calculates simply by mathematics.
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