第1级将第0级的实体(如运营)细化为更为具体的功能领域，如客户关系管理(Customer Relationship Management, CRM)、服务管理和资源管理。
Level 1 refines the level 0 entities, such as operations, into more specific functional areas, such as customer relationship management (CRM), service management, and resource management.
客户关系管理(CRM)同企业资源管理、供应链管理一样，是提高现代企业竞争力的重要手段。
As the ERP and the SCM, CRM Custermer Ralationship Managements an important tool to enhance the competitive ability of modern corporation.
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