学习电话结果跟踪报告的内容，与所有的呼叫中心电话处理活动一样。

Learn the components in call results tracking reports, generic to all Contact Center call-handling activity.

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基于此，笔者选择PBL作为网络课程的教学设计模式，着重对网络课程的核心问题“学习内容”与“学习活动”的设计开发进行了探讨。

So the paper chooses the PBL as the module of ID, moreover emphasizes the design of learning contents and learning activities in web based course.

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