统筹和维护关键的关系与所有内部和外部有关各方，以确保顺利进行中的质量管理体系。

Co-ordinate and maintain key relationship with all internal and external involved parties to ensure of smoothly ongoing quality system.

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参与企业质量体系建立、内部自检、外部质量审计、验证以及药品不良反应报告、产品召回等质量管理活动；

To participate in quality management activities such as establishment of the quality system, self-inspection, external quality audit, validation, adverse drug reaction reporting and product recalls;

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文章的第三部分讨论了外部客户驱动要素的获取，这些都是客户驱动的质量管理的基本组成部分；

We study the obtaining on elements of internal-customers-driven in third part. And this is the base of the fourth-part in this paper and we give a example too.

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