我们继续听录音来看下Sandy是如何处理顾客抱怨的。

Let’s continue listening to see how Sandy resolves the complaint.

youdao

通过服务行业中一个好的例子和坏的例子，我们要学习在很多行业中有用的技巧，无论你是处理内部顾客的抱怨还是外来顾客的抱怨。

By listening to a bad example and a good example of service practice, we'll be studying skills that are useful in any industry, no matter whether you are dealing with internal or external customers.

youdao

我同意。但是一个主管也要帮助解决团队内的冲突，还要处理顾客的抱怨。你总是把这些东西推给我。

I suppose. But a foreman also helps solve conflicts that arise within a team, and deals with customer complaints. You always pass those things on to me.

youdao