Barry Himmelstein，银行客户的律师代表反对这个处理方式，他计算后认为银行通过透支费用实际收了他们45亿美元而支付金额却不到收取金额的百分之十。

Barry Himmelstein, an attorney for customers who objected to the deal, said he calculated that the bank actually raked in $4.5 billion through the overdraft fees and was repaying less than 10 percent.

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维持银行客户关系，通过电话银行，电子银行和电子邮件等多渠道学习和处理客户的疑问。

Maintain bank client relationship, learn and handle client inquiry through multi-channels including phone banking, e-banking, and email, etc.

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运用模糊集技术处理商业银行中的非精确数据，对个人客户进行聚类分析，并通过实例分析了实现银行客户分类的整个过程。

A method of dealing with non-accurate data in commercial bank based on fuzzy set is presented, and clustering analysis of personal customer is introduced.

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