... 1.处理流程自动化(Process Automotion) 2.客户服务中心(Call Center) 3.网上互动(Web Collaboration) ...
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工作流管理被誉为信息系统的后勤，它让合适的人或软件在恰当的时间执行正确的工作，使计算机上的业务处理流程自动化。
Workflow management is known as the "logistics" of information systems. It can arrange suitable people or software to perform right tasks at right time, and automate business processes.
在构建用于业务流程自动化的面向服务的解决方案时，您必须集成形成“作为服务的信息”基础的信息处理技术。
When building a service-oriented solution for business process automation, you have to integrate with the information processing technologies that form the base for information as a service.
BPEL4WS提供了流程自动化的能力而对话模块处理了与客户的有状态的消息交换。
BPEL4WS provided the process automation capability while the conversation module handled the stateful message exchange with the customer.
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