城市公立医院综合改革试点 comprehensive trial reforms of public hospitals in cities
大城市的特殊儿童医院做得最好；乡村和度假地区的综合医院情况最差。
The special children's hospitals in major cities do best; general hospitals in the country and holiday areas are worst off.
目的：了解某城市社区卫生服务机构与大中型综合医院之间关系现状，探讨建立两者之间合理关系的策略。
Objectives: the research aims to understand the relationship between Community Health Services facilities and hospitals in the sample city.
通过文献研究和对城市综合性医院顾客的问卷调查，界定了医院顾客忠诚及医院顾客忠诚度的含义，鉴别了医院顾客忠诚的真实性，并在此基础上对医院顾客忠诚的特征进行分析。
Through the literature and the questionnaire on customers of city gerneral hospitals, we defined the concept of customers loyalty and itsdegree and indentified the authenticity of customer loyalty.
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