最后总结了国有保险企业成功实施CRM的基本步骤和关键因素。
In the end the article sums up the basic steps and key factors on how to implement CRM in state-owned insurance enterprise successfully.
10年前，与中国的大型国有保险公司相比，它还是一家小企业。
A decade ago, it was a small operator compared with China's big state-owned insurance companies.
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