他之前任职的公司是这些方面的前驱国家现金出纳机公司(National Cash Register)。从ncr中吸取经验教训，他迅速建立了一支受训良好的销售队伍，之后是一支服务队伍。

Drawing on his experience at National Cash Register, his previous employer and a pioneer in these matters, he quickly established a well-trained sales force and, later, a service organisation.

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