奇斯布罗、奥康纳和里奥斯写的《沟通技巧》写到：“低效率的聆听很可能导致员工被解雇、商店损失客源、工作关系硬化等严重问题。

Cheesebro, O’Connor, and Rios write in Communication Skills, “People are fired, customers are lost, and working relationships are strained because of ineffective listening.

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用专业的和肯定的方式与各部门和饭店员工交流，以培养良好的关系，促进团队精神，确保有效的双向沟通。

Interact with department and Hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.

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在执行力和策略之间的透明性关系，以及与员工沟通是他领导风格的主要原则。

Transparency, the relationship between execution and strategy, and the communication are the principle of his leading style.

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