他们运作了一个向非营利组织进行CRM（客户关系管理）软件捐赠的程序。
They have a CRM (customer relationship management) software donation program for nonprofits.
企业的销售策略从传统的“以产品为中心”逐步向“以客户为中心”转移，为此，许多国内外公司开始提出和实施客户关系管理方案，以适应市场的不断变幻。
The sell strategy of enterprises has transferred from traditional product-centered to client-centered, many company in and abroad become bring and implement CRM project to adapt the variety of market.
向顾客学习，从客户那里得到更有价值的知识——隐性客户知识，成为企业客户关系管理的新趋势。
Learning from customer, acquiring more valuable knowledge - "Tacit customer knowledge" from customer has become the new tendency of CRM.
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