文章介绍了法国、意大利等国的参考咨询馆员制度，并指出了这一制度对中国图书馆界的重要借鉴作用。

The paper introduces the reference assistance system of public libraries in France and Italy and proves that it benefits the circle of Chinese libraries.

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最后，以实例阐明面向普通用户的读者咨询、面向参考咨询馆员的专家服务和面向系统管理员的后台管理三个子系统的功能、特色和实现。

At last, it gives the details of reader reference system expert serve system, management system's the function, its features and implementation by idiographic instances.

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文章主要从图书馆参考咨询的信息源到参考咨询的服务对象、服务方式及服务内容等方面作了探析，并对参考咨询馆员的素质提出了更高的要求。

The article mainly analyses information resources of library reference in network environment as well as the reference service from aspects of object, way and contents.

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