摘要：目的：为提高医院门诊药房服务质量提供参考。
ABSTRACT: OBJECTIVE: To provide reference for improving the service quality of outpatient pharmacy in hospital.
前言：目的：减少和防止医院门诊药房的投诉事件的发生。
OBJECTIVE: To reduce and prevent the incidence of complaint events in outpatient dispensary.
结论大型三甲医院门诊药房工作影响药品调剂人员的健康。
CONCLUSION the works of outpatient pharmacy in large 3a hospital influence the dispensers health.
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