本研究通过实证调查，对影响顾客自发行为的路径进行了分析和探讨，得出了结构性结合方式通过承诺中介影响顾客自发行为的关键路径。
By analyzing the path of customer voluntary performance, this paper found the key route that structural bonds influence on customer voluntary performance by virtue of the middle variable-commitment.
结论：临床路径的成功实施，需要把握好影响其实施质量的关键环节。
Conclusion: the implementation success of clinical pathway management depends on the corresponding key sectors.
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