包括绩效考核原则和周期、关键绩效指标(KPI)的确定、绩效评估内容及方法等几个部分。

Including performance appraisal principles and cycles, key performance indicators (KPI) identification, contents and methods of performance appraisal of several components.

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带领学员分析和寻找影响本中心绩效指标的关键问题，最终使学员掌握问题分析与改进的方法。

Lead analysis and definition on key issues impacting contact center performance metrics and to equip participants with root cause analysis techniques and performance improvement methodologies.

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提出了对绩效管理关键绩效指标（KPI）的确定中挖掘最大频繁集的一种方法。

This paper proposes a method for mining maximal frequent sets to specify the Key Performance Index(KPI) in performance management.

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