6西格玛管理强调“倾听顾客的声音”（Voice of Customer-Voc），强调不断寻求提高过程能力的机会，从而使企业在提高过程能力的过程中收获效益，实现与顾客的双赢。
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紧凑而直接提问是最有效的，比如：“你倾听顾客的声音了吗？”
This is most effective if the question is short and straightforward: "Are you listening to your customers?"
这家公司一直在倾听消费者的声音，它明白自己得与顾客一道成长，并稳定他们。
The company is listening to its customers and knows it must evolve and grow with customers to keep them.
组织应当策划并建立有效和高效地倾听“顾客的声音”的过程。
The organization should plan and establish processes to listen effectively and efficiently to the "voice of the customer".
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