我们发现了一种虽然确实违反直觉，但极其有效的方法来获取并保持用户的信任，那就是让用户能容易地带着他们的数据离开你的产品。

We've found that an incredibly effective-although certainly counterintuitive-way to earn and maintain user trust is to make it easy for users to leave your product with their data in tow.

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我们发现了很多遇难者遗体，他们正在处理，那些遗体堆在一起像一座小山，你随时可以看见缺胳膊少腿的尸体，这些会让你心碎。

We've seen too many bodies and now they're trying to deal with them. The bodies are piled up like a hill.

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