顾客满意是一个宽泛的概念，通过顾客对企业服务质量的感知而体现出来。
It is a cryptical concept, can be perceived through the service quality of enterprise.
此外，也说到零售企业服务质量包括四个因素即“物理方面、信用度、人际互动和服务政策。”
In addition, it was noted that service quality in retail companies includes four factors namely, 'physical aspects, reliability, personal interaction and policies' Vazquez et al.
从物流企业服务质量评价的实际出发，借用李克特量表、采用七梯级来划分物流企业服务质量状态。
Logistics enterprises from the quality of service evaluation of the actual conditions, borrowing Likert scale, using seven steps of logistics enterprises to the quality of service status.
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