y chain management systems,SCM)、电子商务系统(E-Business)以及客户关系管理系统(customer relation management systems,CRM),这些信息系统的推广应用不仅能够帮助组织完成底层业务的自动化处理,而且能够帮助组织实现业务的变革转型..
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重要的应用程序包括报价、订单登记和执行、客户关系和智能、需求和供应规划、销售订单管理系统,以及会计。
Important applications are quoting, order booking and fulfillment, customer relationship and intelligence, demand and supply planning, sales order management system, and accounting.
本文通过分析CRM的特征以及陶瓷企业特性,提出了一种基于工作流的陶瓷企业客户关系管理系统的构建方法。
This article advances a Structure method for the Stream working-based ceramic enterprise customer relationship management system by analyzing the characteristics of CRM and ceramic enterprise.
在传统主动数据库的基础上,提出了主动WEB_DB的概念,讨论了主动WEB_DB的体系结构、实现途径以及在客户关系管理系统中的应用。
This paper proposes the conception of active WEB_DB on the basis of the traditional active databases, discusses the architecture about active WEB_DB, realization ways and applications in CRM.
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