在酒店，我们将通过友好、礼貌和专业的电话礼仪，使每一位致电者倍感亲切和重要。

At Radisson Hotel, we try to make every caller feel important by being friendly, polite, and professional on the phone.

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比如说，你需要掌握得体的电话礼仪，知道如何撰写专业的邮件。

For example, you should know proper telephone etiquette and how to write a professional email.

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具备专业的打电话礼仪和技巧；

Professional telephone manners and techniques;

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