新闻工作者是新闻关怀活动的主体，应该具有一定的素质。这些素质表现为五种意识：责任意识、亲近意识、细节意识、调控意识、换位意识。
Journalists are Journalism Concern's subject. They should have many qualifications which display five consciousnesses: responsibility, intimacy, details, regulations and controls, conversion.
具体可从以下几点着手：⑴优化门诊就诊流程，解决“三长一短”问题，改善就诊环境，从细微之处体现人文关怀；⑵注重人文素质教育，以培养高素质、高水平的医务人员；
The concrete points were:(1)to optimize the procedure, solve the problem of "three long and one short", improve the medical condition and show humanism concern in detail;
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