它使各种经常时互不关联的公司项目如质量、企业再造、工艺再设计以及顾客服务等成为组合成为一个整体。
It ACTS as an integrating device for a variety of often disconnected corporate programmes, such as quality, re-engineering, process redesign and customer service.
戴尔现在处于艰难时期,戴尔正试图在很多的前沿方面实现再造比如:产品设计、顾客服务和分销。
Dell is struggling through a period in which it is trying to re-invent itself on a number of fronts - product design, customer service, and distribution.
结果经“流程再造”后,服务流程从5个减少到3个;
Results The service processes were reduced from 5 to 3 after BPR;
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