公司高级主管泰德·马自里表示，虽有很多消费者依然忠实于强生品牌，但强生公司还是要避免因激起众怒而招致灭顶之灾。

While many consumers are still loyal, says Ted Marzilli, a senior executive at the firm, the company needs to avoid death by a thousand cuts.

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不过他表示，他或许能为其最忠实的顾客再变出些东西来。

However, he says that he may be able to pull something out of the hat for his most loyal customers.

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作为服务，我们向自己的忠实会员提供此份报告，并向您——这19500名参与调查者之一表示诚挚的感谢。

We offer this report as a service to our loyal TechRepublic members and we especially thank those of you who were among the 19, 500 participants of the survey itself.

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