利用你组织里的其他人，尤其是那些天天与客户交流的人——销售、销售工程师、支持工程师以及顾问。

Leverage others in your organizations, especially those who communicate daily with customers - sales, sales engineers, support engineers, and consultants.

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他在Informix的职位包括高级技术支持、客户培训专家和性能调优和故障诊断顾问。

His jobs at Informix included advanced technical support, performance tuning and troubleshooting consultant, and customer education specialist.

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在加入Lotus之前，Lori是IBM的顾问，为专注于决策支持应用程序的企业客户提供咨询服务，并且还是保险盒电信客户的系统工程师。

Before joining Lotus, Lori worked at IBM as a consultant for enterprise customers focusing on decision support applications and as a systems engineer for insurance and telecommunications customers.

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