... Gift．Sending Etiquette赠送礼物的礼仪 Names and Forms of Address姓名与称呼 Ways to Express Yourself Orally口语表达的方法 ...
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在任何时候，确保温暖而真诚的问候，称呼客人的姓名如果知道的话，并且与顾客交流时使用标准的朗豪用语。
To ensure a warm and sincere greetings at all times and use the guest name if known and using Langham Place language when interacting with the guest.
随时以友好的态度与客人打招呼，为客人提供帮助，尽量称呼客人的姓名。
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
原因：称呼顾客的姓名可使预定员快速地进行个性化的交谈，有助于与顾客建立和谐的关系。
Why: to allow the reservation sales agent to quickly personalise the conversation, by addressing the customer by his or her name. Assists in establishing a rapport with the customer.
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