使用定制代理的一个常见场景是名称查找，其中SAP用户可以以SAP用户ID的形式在进入的消息中呈现出来。
One common scenario for using custom agents is name lookups, where SAP users can be represented in an incoming message with their SAP user IDs.
要确保支持，可以加入一名执行团队的成员，作为ea团队的代理，或者让企业架构师进入组织的领导委员会。
Support can be ensured by including a member of the executive team as a proxy to the ea team, or by securing a seat for the enterprise architect on the organization's steering committee.
比如，一个进入该系统的helpdesk代理更新许可仅仅能访问固定的选项集。
For example, a helpdesk agent updating tickets entered in the system has access only to the fixed set of options. The list is set and provides no means of freeform entry.
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