Severalmassive leakagesofcustomerandemployeedatathis year have left managershurriedly peering into theirintricate IT systemsandbusinessprocesses in searchofpotential vulnerabilities.
Conant's use of employee engagement has been so successful that it is held up as a model in the book Closing the Engagement Gap--How Great Companies Unlock EmployeePotential for Superior Results, by Julie Gebauer and Don Lowman.